Spa Yoga Travel Sustainable Policy for Travelers

Spa Yoga Travel Sustainable Policy for Travelers

Upon confirmation of a trip booking, we will advise our guest how to dress upon visiting certain destination in Bali. For example how to dress to go to the temple, how to greet local people. We also suggest guest to always bring light shopping bag in their bag to avoid getting a plastic bag when they do shopping. When they arrive our tour guide will advise them one more time.

Customer Communication and Protection

Spa Yoga Travel is carefully take care of client’s requirements, prior to their reservation when necessary. Our travel planner will ask questions on what is needed by the client prior to give recommendation. This will be conducted via email correspondence.

We are committed to maintaining strong and meaningful privacy for customers. We collects and uses information about our customers when guest interact with us, when customers use our products and services, and when they visit our websites. This information only is used to deliver, provide services; establish and maintain customer accounts and billing records.

Our marketing and advertising messages act in accordance with relevant standards and professional codes of conduct and does not promise more than it is delivered.

Our product and price information is clear, complete and accurate with regard to the company and its products and services, including sustainability claims.

Upon confirmation and it is also stated on our websites we provide destination information, including sustainability aspects, do and don’t as well as health and safety information. We will provide guest with their Bali Wellness Program and it will show at the bottom of the page the contact number for emergency situations.

After booking we will advise the customer regarding the destination health and safety, to find the right resources on updated info, we will use this link for them to review :
http://www.lonelyplanet.com/indonesia/bali/health

Upon confirmation of the booking, we will provide guest with their Bali Wellness Program and it will show at the bottom of the page the contact number for emergency situations.

Emergency situation – Depending on the nature of your enquiry, the best option may be to contact family, friends, airline, travel agent, tour operator or travel insurance provider in the first instance.

If the matter relates to criminal issues, contact the local police. The national emergency number is 118. In Bali, you can contact the Bali Tourist Police at Jalan Raya Kuta No 141, Kuta, Badung; Tel: (0361) 759 687 and (0361) 224 111.

If the matter relates to complaints about tourism services or products, contact the service provider directly.

Emergency situation – If emergency situation occurs during the tour program, tour guide will report to the manager for further action. For customer that is not with tour guide depending on the nature of emergency situation, the best option is to contact  the tour operator or travel insurance provider in the first instance.

If the matter relates to criminal issues, contact the local police. The national emergency number is 118. In Bali, you can contact the Bali Tourist Police at Jalan Raya Kuta No 141, Kuta, Badung; Tel: (0361) 759 687 and (0361) 224 111.

If the matter relates to complaints about tourism services or products, contact the service provider directly.

Indonesia only promotes “cultural tourism” and to oppose “sexual tourism” in any form. Spa Yoga Travel on its operation is only promote cultural tourism and against sexual tourism.

After Booking and During Holidays

After booking the holiday we will advise our customers suggestion for a greener holiday as specified on previous page.

During holidays, first thing we hand them is a complimentary cloth bag with local sarong + sash, the purpose is : cloth bag is to reduce the use of plastic bag, sarong and sash is for the to wear when visiting temple or attending traditional occasion.

* Valid for stay package only